The ultimate passenger experience and passenger flow are dependent on the way they interact independently with the way the train access and platform/station have been designed, and the crowd profile characteristics. These elements (train access, platform/station and crowd profile) interact with each other and also either collectively or individually with the human factors associated with each passenger group indicated. FAIR Stations will have a positive impact on improving passenger satisfaction, safety & security, train dwell time, and passenger flow & station capacity.